Shipping

Our online store will calculate your available shipping methods and costs based on your delivery location. We are based in north Idaho in the United States and ship to most countries around the world. To receive a shipping quote, place an item in the shopping cart and enter your shipping address on the checkout page.

We try to ship all orders received before 1:00 PM PST the same day. Orders received after 1:00 PM PST generally ship on the next business day. Shipments within the United States are sent via the U.S. Postal Service.

Dango Design is not responsible for lost, stolen, mis-delivered packages or import duties & taxes. Dango Design does not accept the blame, if the customer orders the wrong product and does not notice until, it ships out or arrives. It is solely the customers responsibility to verify that their order is correct.

NOTE: Overseas shipments are sent via the U.S. Postal Service. Priority shipping takes an average of 7 to 15 business days with online tracking updates. Priority service is typically faster for destinations in North America, such as Canada, and slower when going to Europe and Asia. First Class International (NOT RECOMMENDED) is basic shipping, has no insurance, and can take an average of 10 to 30+ business days, with very limited tracking once the package leaves the U.S. Please note that these are estimates and transit times can vary due to factors outside our control, such as processing by customs officials, weather events, and other situations that impact service. It is up to the customer to verify the order and shipping info is correct at the time of checkout. The U.S. Postal Service and Dango Design are not responsible for lost/stolen international packages or import duties & taxes.

While we do our best to maintain accurate product availability on our website, we cannot guarantee that all products are in-stock. Such discrepancies are rare, but if you should order an item that we find is unavailable, someone with our team will reach out to you with an estimated shipping date. You can then choose to wait for the product to return to stock, revise your purchase, or cancel the back-order with an appropriate refund issued within a few days.

Warranty

Dango Design products are warranted to the original purchaser to be free from defects in materials and workmanship for one (1) year unless otherwise covered by specific product warranties (below).

Warranty does not cover wear, misuse or modified products among other conditions.

Quickfire Warranty Card

Returns

Dango Design hopes that you are satisfied with your purchase, if not, it may be returned within 30 days of original shipment for a full refund.

Purchases that have surpassed 30 days, but are within 60 days of original shipment may be returned for store credit.

All returned items must be in new, unused condition with the original packaging.

Return shipping to be paid by customer (prepaid shipping label will be offered and deducted from return value).

Items purchased through other vendors should be returned through the selling vendor.

Process

To initiate a warranty or return, contact Dango Design via the website contact page [https://www.dango-design.com/contact/].

Please provide proof of purchase and explanation of the issue. A Dango Design representative will respond and work with you to provide an RMA (return merchandise authorization) and further instruction when applicable to the warranty or return policy.